Frequently Asked Questions

Our creations are made to order. The average time is10 to 15 business days, including production and shipping.

Yes. A tracking link is usually sent as soon as your order is shipped.

If your order arrives damaged or has a defect, please contact us within7 days of receiptwith a photo of the affected product.

Since each product is made to order, returns for change of mind are not accepted. In case of a defect or printing issue, a solution may be proposed.

Orders are produced and shipped via our partner workshops, selected based on the destination to optimize delivery times.

Yes. Payments made on the site are processed through secure providers such as Stripe, TWINT, and other methods offered at the time of order.